At GlowLens, we understand how eager you are to receive your new eyewear and start experiencing clearer, more comfortable vision. We are committed to ensuring your order reaches you safely, swiftly, and with the utmost care. Your satisfaction, from selection to delivery, is our priority.

1. Our Commitment to Fast & Safe Delivery

We work diligently to process and dispatch your orders as quickly as possible. Every package is handled with care to ensure your precious eyewear arrives in perfect condition, ready to enhance your daily life.

2. Shipping Methods & Partners

We partner with reliable and trusted courier services across Bangladesh to ensure efficient and secure delivery of your GlowLens products.

  • Standard Delivery: Our primary shipping method, ensuring your package reaches you safely.

  • Cash on Delivery (COD): Available for your convenience, allowing you to pay upon receiving your order.

3. Delivery Timeframes

Please note that delivery times are estimates and may vary slightly due to unforeseen circumstances, public holidays, or courier service limitations.

  • Within Dhaka City:

    • Estimated Delivery: 2 business days from the date of order confirmation.

  • Outside Dhaka City (Nationwide):

    • Estimated Delivery: 3-4 business days from the date of order confirmation.

Please Note: Orders placed after 6:00 PM BDT or on public holidays will be processed on the next business day.

4. Shipping Costs

We believe in transparent and fair pricing.

  • Free Home Delivery: Enjoy completely free home delivery on all orders across Bangladesh! There are no hidden shipping charges.

5. Order Tracking

Once your order is dispatched, we will provide you with tracking information so you can monitor its journey to your doorstep.

  • You will receive an email or SMS with your tracking number and a link to the courier’s tracking portal once your order has shipped.

  • You can also check your order status by logging into your GlowLens account (if you have one) or by contacting our customer support team.

6. Receiving Your Order

To ensure a smooth delivery process:

  • Availability: Please ensure you or an authorized person is available at the provided shipping address to receive the package.

  • Inspection: Upon delivery, please carefully inspect the package before accepting it. If you notice any signs of damage to the packaging, or if the package appears tampered with, please inform the delivery person immediately and contact us.

  • Unboxing: We recommend recording an unboxing video when you open your package, especially if you have any concerns about the product’s condition. This helps us assist you more efficiently if an issue arises.

7. Important Information Regarding Delays

While we strive for timely delivery, certain situations beyond our control may cause delays. These include:

  • Natural disasters or extreme weather conditions.

  • Political unrest or strikes.

  • National holidays.

  • Unforeseen courier service disruptions.

In such cases, we will do our best to keep you informed and work with our courier partners to resolve the issue as quickly as possible. Your patience and understanding are greatly appreciated.

8. Contact Us for Shipping Queries

If you have any questions about your order’s shipping status, delivery, or our shipping policy, please do not hesitate to reach out to our caring customer support team.

Type to search