Welcome to GlowLens! Your privacy is of utmost importance to us. This Privacy Policy explains how GlowLens (“GlowLens,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit and make a purchase from GlowLens (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1. Personal Information You Provide Directly

When you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including:

  • Contact Information: Your name, email address, phone number.

  • Shipping Information: Billing address, shipping address.

  • Payment Information: Payment details (e.g., credit/debit card numbers, PayPal information). Please note that we do not store full credit card details on our servers; this information is securely processed by our third-party payment gateways.

  • Account Information: If you create an account, we collect your username and password.

  • Communication Data: Any information you provide when you communicate with us, such as through customer support, live chat, or email.

1.2. Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity. This “Usage Data” may include:

  • Device Information: Your IP address, web browser type, operating system, unique device identifiers.

  • Browsing Information: Pages viewed, products viewed, referring/exit pages, date/time stamps, clickstream data.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Site and hold certain information.

    • Cookies: Small data files placed on your device or computer. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

    • Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process and Fulfill Orders: To process your transactions, manage your orders, and deliver products.

  • To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve issues.

  • To Improve Our Site and Services: To analyze how users interact with our Site, identify trends, and enhance user experience, product offerings, and website functionality.

  • For Marketing and Communication: To send you promotional materials, newsletters, special offers, and updates about GlowLens products that may be of interest to you (you can opt-out at any time).

  • For Personalization: To tailor your experience on our Site, showing you products and content relevant to your interests.

  • For Security and Fraud Prevention: To protect our Site and customers from fraudulent transactions and unauthorized access.

  • To Comply with Legal Obligations: To meet legal, regulatory, or governmental requirements.

3. How We Share Your Information

We may share your personal information with third parties only when necessary and in accordance with this Privacy Policy:

  • Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, shipping, website hosting, data analysis, marketing, customer service). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Payment Processors: Your payment information is securely handled by our trusted payment gateway partners (e.g., SSLCommerz, bKash, Visa/Mastercard processors). We do not store sensitive payment card data on our servers.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS Encryption: Our Site uses SSL/TLS encryption to secure data transmission.

  • Secure Servers: Your data is stored on secure servers with restricted access.

  • Regular Security Audits: We conduct regular security assessments to identify and address vulnerabilities.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Your Rights & Choices

You have certain rights regarding your personal information:

  • Access and Correction: You have the right to access and update your personal information. You can usually do this by logging into your account or contacting us directly.

  • Opting Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link provided in those emails. Please note that even if you opt-out, we may still send you non-promotional communications, such as order confirmations or customer service messages.

  • Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer. However, please note that disabling cookies may affect the functionality of our Site.

6. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our Site is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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